Refund & Return Policy
1 Overview
At AOT Dynamics, we stand behind the quality of our software and services. If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee on eligible subscriptions and digital products, subject to the terms outlined below.
2 Eligibility for Refunds
Eligible Purchases
- New subscription purchases (first billing cycle only)
- One-time digital product purchases
Ineligible Purchases
- Renewal charges for existing subscriptions (beyond the initial purchase)
- Accounts suspended or terminated due to violations of our Terms of Service
- Purchases made more than 30 days prior to the refund request
- Add-ons, upgrades, or custom services, unless otherwise agreed in writing
- Promotional or discounted purchases where refund exclusions were disclosed at the time of purchase
3 How to Request a Refund
To request a refund, please contact us within 30 days of your original purchase date:
Please include the following in your request:
- The email address associated with your account
- Date of purchase
- Order or transaction ID (if available)
- Brief reason for the refund request
We aim to respond to all refund requests within 3–5 business days.
4 Refund Processing
- Approved refunds will be issued to the original payment method used at the time of purchase.
- Processing times typically take 5–10 business days to appear on your statement.
- AOT Dynamics is not responsible for delays caused by your financial institution.
5 Subscription Cancellations
Requesting a refund does not automatically cancel your subscription. To avoid future charges, you must also cancel your subscription through your account settings or by contacting us at .
Upon cancellation:
- You will retain access to the Services through the end of your current billing period.
- No partial refunds will be issued for unused days within a billing cycle, except as provided under the 30-day money-back guarantee for new purchases.
6 Digital Products
Because our products are digital in nature, we do not offer returns in the traditional sense. All sales are final once the refund eligibility window (30 days) has passed. We encourage you to take advantage of any free trials or demos available before purchasing.
7 Chargebacks
If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to suspend or terminate your account pending resolution of the dispute. We encourage you to reach out to us first — we are committed to resolving issues fairly and promptly.
8 Exceptional Circumstances
We understand that exceptional circumstances arise. If you believe your situation warrants special consideration outside of this policy, please contact us at and we will review your request on a case-by-case basis.
9 Changes to This Policy
We reserve the right to modify this Refund & Return Policy at any time. Changes will be effective upon posting to our website. Your continued use of the Services after any changes constitutes your acceptance of the revised policy.